SMS Privacy Policy

Better Offers Inc • Effective March 2, 2026

1. Information We Collect

When you opt in to SMS alerts, we collect and store the following information:

• Mobile Phone Number: Required to send you text messages
• Email Address: Used for account management and backup communication
• Consent Timestamp: Date and time you opted in
• Message History: Record of messages sent and received for customer service purposes
• Opt-Out Requests: Documentation of STOP requests for compliance

2. How We Use Your Information

We use your information solely for the following purposes:

Purpose	Examples
Service Delivery	Send rate alerts, pre-approval updates, appointment reminders
Customer Support	Respond to your questions via two-way SMS
Compliance	Maintain opt-in/opt-out records as required by TCPA
Service Improvement	Analyze message delivery rates and customer satisfaction

3. What We DO NOT Do

We will NEVER:

• Sell your phone number to third parties
• Rent or lease your contact information
• Share your data for unrelated marketing purposes
• Send spam or unsolicited messages
• Continue messaging after you opt out

4. Third-Party Service Providers

We use Telnyx as our SMS messaging platform. Telnyx is TCPA-compliant and processes messages on our behalf. Your data is transmitted securely via encrypted connections. Telnyx does not use your data for their own marketing purposes.

5. Data Security

We protect your information using industry-standard security measures:

• Encryption: All data transmitted via HTTPS/TLS
• Access Control: Only authorized personnel can access your information
• Secure Storage: Data stored in SOC 2 compliant cloud infrastructure
• Regular Audits: Security practices reviewed quarterly

6. Data Retention

We retain your SMS data according to the following schedule:

• Active Subscribers: Data retained while subscription is active
• Opt-Out Records: Maintained for 5 years for compliance purposes
• Message Logs: Kept for 2 years for customer service and dispute resolution
• After Opt-Out: Your number is added to our suppression list (never messaged again)

7. Your Rights

You have the following rights regarding your data:

• Access: Request a copy of your SMS data
• Correction: Update your phone number or email
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Opt-Out: Stop receiving messages at any time by texting STOP
• Portability: Receive your data in machine-readable format

To exercise these rights, email us at mccoy@betteroffers.com.

8. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt out of sale (we do not sell your data)
• Right to deletion
• Right to non-discrimination for exercising your rights

9. Children's Privacy

Our SMS service is not intended for individuals under 18 years of age. We do not knowingly collect information from minors. If we learn we have collected data from a minor, we will delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you via SMS or email at least 30 days before the changes take effect. Your continued use of the service after changes indicates acceptance.

11. Cookie and Tracking Notice

Our SMS opt-in web page may use cookies for:

• Form functionality and validation
• Analytics to improve user experience
• Security and fraud prevention

You can disable cookies in your browser settings, but this may affect form functionality.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data:

• Email: mccoy@betteroffers.com
• Phone: (888) 421-1117
• Mail: Better Offers Inc, 123 Main Street, Simi Valley, CA 93065

We will respond to privacy inquiries within 10 business days.

13. Regulatory Compliance

This privacy policy complies with:

• Telephone Consumer Protection Act (TCPA)
• California Consumer Privacy Act (CCPA)
• CAN-SPAM Act
• Gramm-Leach-Bliley Act (GLBA) for financial services